Returns & Exchanges
Due to the perishable nature of our gourmet food products, we prioritize your safety and satisfaction by ensuring every gift arrives in peak condition. If your order is damaged or incorrect, please contact us within 48 hours of delivery to initiate a resolution.
Inspect Your Package
Upon arrival, please check your items for any signs of transit damage or temperature compromise to ensure food safety.
Document the Issue
Take clear photographs of the product and the original packaging to help our quality control team verify the claim.
Contact Support
Email our team at [email protected] with your order number and the photos of the affected items.
Receive Resolution
Once reviewed, we will issue a replacement or a store credit refund for the damaged goods within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing